Return and exchange rules
Return and exchange rules – gucci.in.ua
Welcome to the page "Return and exchange rules"! We strive to ensure that your purchases in the online store gucci.in.ua are as comfortable as possible, so we offer clear and transparent conditions for the return and exchange of goods.
1. Conditions for the return of goods
Return period:
Return of goods is possible within 14 calendar days from the date of receipt of your order. Goods must be returned in their original condition, without signs of use, with all tags and packaging.
Return Policy:
The product must not be damaged or show signs of use (scratches, dirt, etc.).
Return of goods is possible only if they are not included in the list of goods that cannot be returned (for example, promotional goods, goods made to order, used goods).
Return procedure:
To return the product, please contact our support service via the contact details on the website. We will provide you with all the necessary instructions for returning the product.
2. Conditions for the exchange of goods
Exchange period:
Exchange of goods is possible within 14 calendar days from the date of receipt of the order. The goods must be in original condition, unused, with all labels and in the packaging.
Exchange procedure:
If you would like to exchange your item for a different size or model, please contact our support team for instructions. We will provide you with the most convenient way to make your exchange.
3. Return and exchange costs
Returns or exchanges of goods are at the buyer's expense, unless otherwise specified in promotions or special offers. Return shipping costs are not reimbursed.
4. Special conditions for promotional items
For products purchased during promotions or discounts, the terms of return and exchange may differ. Make sure you are familiar with the terms of the promotions before purchasing.
5. Refunds
Once the returned item is received and inspected, the funds will be refunded to your card or other payment method used to make the purchase. Refunds usually take 5 to 10 business days.
We guarantee a high level of service and comfort in the process of returning and exchanging goods. If you have any questions or difficulties, please contact our support service, and we will be happy to help!